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Jessica H., Bothell, WA 03 Jul 2018
My husband and I came here from the north. We bought a luxury vehicle and had it about a month before we started to notice some problems. For us, it was more typical wear and tear, however it was many small things that added up and while at the shop, we decided to have everything taken care of. THAN...KFULLY we bought the extended warranty which covered a little over $1,000 worth of repairs. I definitely recommend people to buy the warranty. Buying a used vehicle is always risky and unpredictable though. We were a little bummed to have to take our vehicle to the shop after only having it about a month though. The reviews about Curt, I must say I'm surprised. He was our salesman and we had no problems with him at all. I must say though, do your due diligence and for research. My husband was on car gurus and his brother and father know mechanics of cars like none other. My cousin also OWNS his own used car lot, so we came in prepared and with lots of knowledge and information. In the end, we love our vehicle and we understand that it being a luxury vehicle the repairs will cost us more. The only thing I would change about our experience was the owner was a little bit too high energy for me and the finance guy was a tad bit pressuring. All in all, it was an ok experience and we did negotiate the price down. Show more
3 rate
Billine Gale 06 Apr 2016
They were more than willing to get us into a car, within our price-range. We needed a second vehicle asap, due to my son needing open heart surgery. We had my mother in law fly across the country, and we were going to need one car while in Seattle and the other to be at home with her, to take care o...f our other two kids. We were not easy customers with our credit and ability to put money down. The customer service was great, they were all very nice people. Eager to get us into a car that we desperately needed. Very courteous and quick with paperwork, even with our three kids screaming in the background. We did unfortunately end up with mechanical issues. Between the Sales Manager and lots of figuring out, we did replace some parts ourselves, but had quickly found that it was more of a project than we had thought. Though we were past the 90 day warranty mark, they are still willing to help us. Going out of their way to research the parts on our (hard to find parts for) Saab and getting some great deals on them as well. I appreciate using their business. I'm glad I did my research and went with this company. Not many other companies will put up with my attitude if something goes wrong... AND still be willing to help :) Show more
3 rate
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