Motors Northwest Earns 2025 DealerRater Consumer Satisfaction Award for Customer Service Excellence

Earns Top Reviews from Vehicle Shoppers Across U.S. Motors Northwest Elevate the Customer Experience in Seattle area. Tacoma, WA – 4/28/2025 – Motors Northwest was awarded a 2025 Consumer Satisfaction Award by Cars.com (NYSE: CARS). Consumer Satisfaction Awards recognize the top 10 percent of automotive dealerships delivering exceptional customer service as rated by online reviews.
“Local dealerships are the backbone of the automotive industry, which is why our annual Consumer Satisfaction Award highlight those who put in the work to provide excellent consumer experiences and Motors Northwest stood out among its peers for providing a top-notch experience,” said Jamie Oldershaw, vice president of customer experience at Cars.com. “With more than 13 million reviews on Cars.com, shoppers are able to select the best dealership to work with while local dealers and automakers leverage these valuable insights to improve operations and meet the needs of consumers. Automakers that support transparency, responsiveness, and seamless transactions across their dealer networks contribute to an all around superior experience.”

BEST of Pierce County - bestofpiercecounty.com - 2024 Best Auto Dealership

The News Tribune is thrilled to bring the inaugural Best of Pierce County. This magazine and program showcase the effort to discover and celebrate the businesses, people, and places the community loves most - as voted by you.

Our readers and residents are proud of the communities they live in and know the area best. That is why The News Tribune set out to deliver a "best of" program to help the community and support Pierce County area businesses.

We are extremely proud of the voter turnout and engagement from local businesses. Best of Pierce County had over 5,000 businesses, organizations, and individuals competing to be named in the top of three spots of 204 categories. During our voting, more than 125,000 votes were cast, an amazing response in our first year, and a testimony to how customers, fans, and friends feel about their favorite local businesses and the pride they have for the area.

Washington Used Car Dealer Dealer of the Year Award Winner

Motors Northwest Earns 2024 Washington Used Car Dealer Dealer of the Year Award for Customer Service Excellence. Across Washington, Motors Northwest is the Best. Reviewed by Used Car Dealer Shoppers. Tacoma, WA – Motors Northwest is awarded a 2024 Dealer of the Year Award in Washington by car-shopping marketplace Cars.com. The Dealer of the Year Award recognizes automotive dealerships that excel, based on average star rating, total number of reviews and dealer response to those reviews — all key drivers of repeat and referral business. “Cars.com provides a dealership with actionable feedback from their customers. Motors Northwest set the bar for what a customer should expect when doing business at a dealer. This past year, Motors Northwest went above and beyond for their customers,” said Jamie Oldershaw, vice president of reputation at Cars.com. “The online experience is critical for vehicle shoppers, and dealers like Motors Northwest understand that. Ensuring customers are given an exceptional experience throughout the entire shopping or service process begins online and ultimately ends there with an online review — and dealers that recognize this rise to the top.”

DealerRater Satisfaction National Award Winner dealerrater.com

Motors Northwest was awarded a 2023 Consumer Satisfaction Award by DealerRater, a leading car dealer review and reputation management platform. Consumer Satisfaction Awards recognize the top 10% of auto dealerships delivering exceptional customer service as rated by online reviews. “DealerRater.com, which collected more than 1.1 million customer reviews in 2022, provides a dealership with real-time feedback on their customers' experiences. The dealers and their teams that excel are ones who adapt quickly to evolving shopping expectations and step up to meet consumer needs with outstanding service. This past year, Motors Northwest stood out among its peers for providing a top-notch experience."